Product Designer — Chicago, IL

I design systems that scale and interfaces that stick.

Jared Mills
Open to new projects

I'm fascinated by how thoughtful design connects human behavior, business goals, and technology.

I enjoy helping teams simplify complexity and create products that make difficult tasks feel intuitive.

Outside of work, I'm spending time with my wife and two kids, exploring architecture and home design, volunteering at my children's school, or experimenting with new AI tools. I've always been curious about how things are built — whether it's a product, a system, or a home.

How I Work

I believe great design starts with understanding people. By partnering closely with stakeholders, researchers, and engineers, I help teams turn complex challenges into intuitive experiences. Over the past decade, I've led design initiatives across aviation, finance, and enterprise software, using research, collaboration, and iteration to drive better outcomes.

United Airlines
Senior Product Designer
2024 — 2026 · Chicago, IL
Leading design across enterprise platforms for pilot scheduling, network planning, cargo operations, and pricing strategy—transforming complex operational workflows into scalable, data-driven experiences that improve efficiency, decision-making, and business outcomes.
Mobile Design Field Research Workflow Redesign iOS
City National Bank
Lead UX Designer
2023 — 2024 · Los Angeles, CA
Designed personalized wealth management experiences that helped high-net-worth clients organize complex financial portfolios, improving usability, task success, and engagement through research-driven design.
Fintech Dashboard UX Contextual Inquiry Data Visualisation
Ernst & Young
Lead Product Designer
2019 — 2023 · Chicago, IL
Led product design for a global enterprise tax platform serving 100K+ users, while scaling design systems, analytics practices, and UX governance to improve consistency, adoption, and organizational design maturity.
Enterprise UX Design Systems Product Vision Stakeholder Leadership
Epsilon
Senior Product Designer
2014 — 2016 · Chicago, IL
Designed data-rich marketing and campaign management tools that improved usability and engagement, while helping establish a scalable design system that accelerated product delivery and reduced development effort.
Enterprise SaaS Information Architecture Progressive Disclosure
SaveUp
Product Designer
2013 — 2014 · San Francisco, CA
Created mobile-first financial wellness experiences that increased engagement through streamlined onboarding, gamification, and data-informed product improvements.
Design Systems Consumer Fintech Token Architecture

Design is a
systems problem.

Most design failures aren't failures of taste — they're failures of process. A beautiful screen built on a poorly understood problem, or a well-researched solution implemented without a scalable system underneath it, will both disappoint eventually.

I approach design the way an engineer approaches architecture: understand the constraints, design for the full lifecycle, and build foundations that let the thing evolve without falling apart.

01

Outcomes over outputs

Screens and components are means, not ends. Every engagement starts by defining what success looks like in measurable terms — and ends by validating that we got there.

02

Research before rendering

The most expensive design mistake is building the wrong thing confidently. I spend more time in discovery than most designers — because the time invested upfront pays back tenfold in reduced rework.

03

Systems thinking at every scale

Whether I'm designing a component or a platform, I'm thinking about how it fits into a larger system — of interfaces, of user mental models, of organisational processes. Good design scales because it's coherent, not just consistent.

04

Simplicity is the hardest work

The most impactful design decisions are often subtractive. Making something feel simple to use is harder than making it feature-complete — and almost always more valuable to the person using it.

Design & Research

  • Product Design
  • UX Strategy
  • Information Architecture
  • Interaction Design
  • Visual Design
  • Usability Testing
  • Contextual Inquiry
  • Service Blueprinting
  • Stakeholder Facilitation

Systems

  • Design Systems
  • Token Architecture
  • Component Libraries
  • Design Documentation
  • Accessibility (WCAG AA)
  • Design Ops
  • Contribution Models

Tools

  • Figma
  • Figma Variables + Tokens
  • Protopie
  • Maze
  • Miro
  • Notion
  • HTML & CSS
  • Zeplin

Industries

  • Enterprise SaaS
  • Fintech & Banking
  • Aviation
  • Professional Services
  • Marketing Technology
  • Consumer Apps

Want the full picture?

My LinkedIn has a complete view of my experience, recommendations, and career history.